Security matters

That’s why we use industry leading security practices to ensure your data is safe.

watch a video
  1. 1
    Encryption

    Using the same encryption as your bank (256-bit encryption), your data is securely encrypted with both hardware and software encryption.

  2. 2
    Industry leading security

    We use Transport Layer Security (TLS) to ensure that your data is secure while in transit and is not susceptible to interception.

  3. 3
    We’re transparent

    If you have any questions or concerns relating to security, reach out to us anytime at support.

    We want to make sure you have the best experience while earning rewards with us.

FAQ

Security FAQs


Got a question? We've got answers. If you have any other questions, visit our help center.

We connect to your bank account using industry standard Open Banking APIs. We never see or store your bank login credentials. We then use your transactional data to reward your with points seamlessly, so you don't have to carry multiple loyalty cards or scan codes.
We only see your transactional data. We never see your account balance and cannot make any payments.
Open Banking is the secure way to give authorised third parties access to your financial information, without giving out your bank login details. You can read more about it on Money Saving Expert and on Open Banking.
No, we will never ask you for your bank login credentials. We use Open Banking to securely connect to your account.
Yes, loyalBe is fully authorised by the Financial Conduct Authority. Our FCA reference number is 829479. You can find us on the FCA register (https://register.fca.org.uk/).
Yes, loyalBe has obtained the Cyber Essentials tier 1 certification, after passing the relevent assessment. We also undergo regular penetration tests by third party security firms.